Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information.

Beijing Wisewk Technology Co., Ltd. ("we," "our company," or "Wisewk") respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to our websites, applications, and services (collectively, "Services").

1. Information We Collect

1.1 Information You Provide

• Account registration information (name, email address, username)
• Contact information (phone number, address)
• Payment information (processed through third-party payment processors)
• Customer support communications
• Survey and feedback responses

1.2 Automatically Collected Information

• Device information (operating system, browser type, device identifiers)
• Usage data (page views, feature usage, click data)
• Log information (IP addresses, access times, error logs)
• Location information (with your consent)

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve user experience, analyze usage, and provide personalized content. You can control cookie usage through your browser settings.

2. How We Use Information

We use the collected information for the following purposes:

• Provide Services: Create and manage your account, provide requested services and features
• Improve Services: Analyze usage patterns, improve product features and user experience
• Customer Support: Respond to inquiries, provide technical support and customer service
• Communications: Send service updates, security alerts, and important notifications
• Marketing: With your consent, send product information and promotional content
• Security: Detect, prevent, and resolve security issues, fraud, and technical problems
• Legal Compliance: Comply with applicable laws and legal processes

3. Information Sharing and Disclosure

We do not sell your personal information. We only share your information in the following circumstances:

3.1 Service Providers

• Cloud service providers (data storage and processing)
• Analytics service providers (Google Analytics, etc.)
• Payment processors (payment transaction processing)
• Customer support tool providers

3.2 Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, as well as the rights, property, or safety of users or the public.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of business assets.

4. Data Protection Measures

We take the following measures to protect your personal information:

• Encryption: Data encryption during transmission and storage
• Access Control: Restrict access to personal information
• Security Audits: Regular security assessments and penetration testing
• Employee Training: Privacy protection training for employees handling personal information
• Incident Response: Established data breach incident response procedures

5. Your Rights

Under applicable data protection laws, you have the following rights:

• Right of Access: Request a copy of personal information we hold about you
• Right of Rectification: Request correction of inaccurate or outdated personal information
• Right of Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Restrict Processing: Restrict processing of your personal information in specific circumstances
• Right to Data Portability: Receive your personal information in a structured, commonly used, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing purposes
• Right to Withdraw Consent: Withdraw consent you previously gave

To exercise these rights, please contact us at privacy@wisewk.com.

6. Data Retention

We retain your personal information only as long as necessary, with retention periods depending on:

• The need to provide services
• Legal, accounting, or reporting obligations
• The need to resolve disputes and enforce agreements
• Security and fraud prevention needs

7. International Data Transfers

Your personal information may be transferred to servers outside your country/region for processing. We ensure such transfers comply with applicable data protection laws and take appropriate safeguards.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child, we will immediately delete such information.

9. Third-Party Links

Our services may contain links to third-party websites or services. This Privacy Policy does not apply to third-party websites or services. We recommend reviewing the privacy policies of these third parties.

10. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of significant changes through our website or by email. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: